An Investigation Report on the Systemic Issues Affecting Distribution of Water by Nairobi City Water and Sewerage Company; April, 2019
An Investigation Report on the Systemic Issues Affecting Distribution of Water by Nairobi City Water and Sewerage Company; April, 2019
- Nairobi, Kenya The Commission on Administrative Justice "Office of the Ombudsman" April, 2019
- 30p.: Color Illustrations 30 cm
Executive Summary of the Investigation
Recommendations
Introduction to the Investigation
Overview of the mandate of Nairobi City Water and Sewerage Company (NCWSC)
Issues under Investigation
Investigation Process
Legal Framework
CAJ's Mandate
Constitution of Kenya
Water Act, 2016
Analysis and Findings
Delay in the Provision of Water Services
New water connection
Meter Reading and billing
Disconnection and Reconnection
Repair of broken pipes
Distribution/rationing of water
Lack of proper management of fire hydrants
Lack of regulatory framework for private water vendors (private water bowsers)
Complaints handling
Delayed resolution of complaints
Consequential Observation
628.1
Executive Summary of the Investigation
Recommendations
Introduction to the Investigation
Overview of the mandate of Nairobi City Water and Sewerage Company (NCWSC)
Issues under Investigation
Investigation Process
Legal Framework
CAJ's Mandate
Constitution of Kenya
Water Act, 2016
Analysis and Findings
Delay in the Provision of Water Services
New water connection
Meter Reading and billing
Disconnection and Reconnection
Repair of broken pipes
Distribution/rationing of water
Lack of proper management of fire hydrants
Lack of regulatory framework for private water vendors (private water bowsers)
Complaints handling
Delayed resolution of complaints
Consequential Observation
628.1