Public Complaints Standing Committee: Review of Management Processes Final report August 2010
Public Complaints Standing Committee: Review of Management Processes Final report August 2010
- Nairobi, Kenay Public Complaints Standing Committee (PCSC) August, 2010
- iii, 33p. 30 cm
Executive Summary
Overview of public service reforms in Kenya
Kenya National Dialogue and Reconciliation - Agenda Item 4
The rationale for a PCSC (The Ombudsman) in Kenya
Mandate of the PCSC
Scope of the assignment
KPMG's overall approach and methodology for delivering the assignment
Refining the review methodology
Historical performance of the PCSC against its mandate
Overview of performance against mandate
Rapid organizational assessment
Key Blocks to organizational Excellence at the PCSC
Summary of our key recommendations
352.35
Executive Summary
Overview of public service reforms in Kenya
Kenya National Dialogue and Reconciliation - Agenda Item 4
The rationale for a PCSC (The Ombudsman) in Kenya
Mandate of the PCSC
Scope of the assignment
KPMG's overall approach and methodology for delivering the assignment
Refining the review methodology
Historical performance of the PCSC against its mandate
Overview of performance against mandate
Rapid organizational assessment
Key Blocks to organizational Excellence at the PCSC
Summary of our key recommendations
352.35