Research Proposal: Baseline survey on the specific areas that the Public Complaints Standing Committee should focus on for effective delivery of its functions

Angalia, Jane Frances N.

Research Proposal: Baseline survey on the specific areas that the Public Complaints Standing Committee should focus on for effective delivery of its functions - Nairobi, Kenya The Public Complaints Standing Committee (PCSC) October, 2008 - 20p. 30 cm


Background of the survey
When a complaint should be brought to the Ombudsman
What should be included in the complaint
Here are some suggestions that may help you resolve your complaints
Statement of purpose for the study
Objectives for the study
Design and Methodology
Questionnaires/ Interview Guide for the public

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