Complaint handling policy and procedures April 2016

Complaint handling policy and procedures April 2016 - Nairobi, Kenya ICT Authority April, 2016 - 11p.: Color Illustrations 30 cm


Forward
Background
Definition of a complaint
Guiding principles for complaints handling
Recording complaints
Information complaint of progress
Responding to complaints
Escalation of complaints
Review of complaint handling policy and procedures
Procedure for making complaint

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