Difficult conversations : how to discuss what matters most /

Stone, Douglas, 1958-

Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. - xxi, 250 pages : illustrations ; 24 cm. + 4 audiocassettes in case

Accompanied by: 4 audio tapes of the abridged text, read by the authors.

0670883395 (alk. paper)

98033346


Interpersonal communication.
Interpersonal communication--Case studies.

BF637.C45 / S78 1999

158.2