Baseline Customer Satisfaction Survey for the Commission on Administrative Justice; Final Report (Record no. 1225)

MARC details
000 -LEADER
fixed length control field nam a22 7a 4500
003 - CONTROL NUMBER IDENTIFIER
control field KeNa-CAJ
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200903103835.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200903b xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Transcribing agency KeNa-CAJ
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 352.88
110 ## - MAIN ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element The Commission on Administrative Justice "Office of the Ombudsman"
9 (RLIN) 3121
245 ## - TITLE STATEMENT
Title Baseline Customer Satisfaction Survey for the Commission on Administrative Justice; Final Report
Remainder of title August 2018
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Nairobi, Kenya
Name of publisher, distributor, etc. Office of the Ombudsman
Date of publication, distribution, etc. August 2018
300 ## - PHYSICAL DESCRIPTION
Extent 67p.: Color Illus.
Dimensions 22 cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Survey Objectives
9 (RLIN) 6208
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Study Scope
9 (RLIN) 6209
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Structure of the Report
9 (RLIN) 6201
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Survey approach and methodology
9 (RLIN) 6210
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Satisfaction with complaint handling processes monitored by CAJ
9 (RLIN) 6211
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality of service Delivery at CAJ and its Supported Ministries, Departments and Agencies
9 (RLIN) 6212
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Information flow/feedback within CAJ
9 (RLIN) 6213
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Awareness levels on the Mandate and functions of the CAJ and Knowledge on the existence of the complaints handling processes in public institutions
9 (RLIN) 6214
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Awareness of Internal Complaint Handling Processes
9 (RLIN) 6215
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Awareness of CAJ/Ombudsman
9 (RLIN) 6216
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Awareness of the functions of CAJ by members of public
9 (RLIN) 6217
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Complaints Interaction with the CAJ
9 (RLIN) 6218
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Suggested improvements in service delivery, complaints management and customer satisfaction
9 (RLIN) 6219
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan
Ombudsman Library Headquarters Ombudsman Library Headquarters Main shelves 03/09/2020 Gifts and donations 0.00   352.88 0000000002164 03/09/2020 C - 01 0.00 03/09/2020 Books     Dewey Decimal Classification    
Ombudsman Library Headquarters Ombudsman Library Headquarters Main shelves 03/09/2020 Gifts and donations 0.00   352.88 0000000002163 13/03/2023 C - 02 0.00 03/09/2020 Books     Dewey Decimal Classification    
Ombudsman Library Headquarters Ombudsman Library Headquarters Main shelves 03/09/2020 Gifts and donations 0.00   352.88 0000000002162 17/05/2023 C - 03 0.00 03/09/2020 Books     Dewey Decimal Classification