The Ombudsman handbook : (Record no. 745)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02422cam a2200301 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 16501196 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KeNa-CAJ |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190409103221.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 101014s2011 ncu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2010043952 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780786448968 (softcover : alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5549 |
| Item number | .Z54 2011 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 342.06 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ziegenfuss, James T. |
| 9 (RLIN) | 3841 |
| 245 14 - TITLE STATEMENT | |
| Title | The Ombudsman handbook : |
| Remainder of title | designing and managing an effective problem-solving program / |
| Statement of responsibility, etc. | James T. Ziegenfuss, Jr., and Patricia O'Rourke. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Jefferson, N.C. : |
| Name of publisher, distributor, etc. | McFarland & Company, |
| Date of publication, distribution, etc. | c2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 204 p. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 189-200) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Purpose, principles and procedures -- Human resources problems and the need for ombudsmen -- Method for solving organizational problems -- Ombudsmen in diverse settings: distinctions and similarities -- Problem solving methods -- Implementing an effective ombudsman program : a guide for human resources managers -- Designing and implementing an ombudsman program -- Using authority and power as tools for effective problem solving -- A day in the life of an organizational ombudsman -- Ombudsman experiences: learning that all problems are important -- Value to top management -- Information for the practicing or aspiring ombudsman -- The ombudsman in the structure of the organization -- Ethical and legal issues -- Evaluation and control -- Bottom-line beneþts of problem solving programs -- The future. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management"--Provided by publisher. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel management. |
| 9 (RLIN) | 3842 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Problem solving |
| Form subdivision | Case studies. |
| 9 (RLIN) | 3843 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Ombudspersons. |
| 9 (RLIN) | 177 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | O'Rourke, Patricia, |
| Dates associated with a name | 1944- |
| 9 (RLIN) | 3844 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Item part | 342.06 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Ombudsman Library Headquarters | Ombudsman Library Headquarters | Main shelves | 24/05/2018 | Gifts and Donation | 342.066 | 0000000000978 | 24/05/2018 | 0.00 | 24/05/2018 | Books |