TY  - BOOK
ED  - Public Complaints Commission (The Nigerian Ombudsman)
TI  - Public Complaints Commission (The Nigerian Ombudsman) Standard operating procedure of the commission
U1  - 352.88 
CY  - Abuja, Nigeria
PB  - Public Complaints Commission 
KW  - procedure for handling complaints received through petitions
KW  - selecting the appropriate investigative approach
KW  - referral and whistle blowing
KW  - procedure for handling proactive investigations
KW  - report after investigation
ER  -