TY  - BOOK
AU  - Chris Gill
AU  - Carolyn Hirst
AU  - Jane Williams
ED  - University of Glasgow
ED  - Maria Sapouna
TI  - Being complained about: Good practice principles and guidelines
U1  - 353.46 23
PY  - 2019///
PB  - University of Glasgow
KW  - guideline principles
KW  - expected behaviours
KW  - complaint resolution discussions
KW  - review of a complaint decision
KW  - complaints and professional conduct
ER  -