TY - BOOK AU - Benjamin s., Buckland and William McDermott TI - Ombuds institutions for the armed forces a handbook U1 - 355.6 23 PB - DCAF - A Centre for Security Development and the Rule of Law KW - importance of Ombuds institutions for the armed forces KW - history function and models KW - complaints handling KW - investigations KW - good practice KW - origins KW - functions KW - models KW - independence KW - complaints KW - reporting and recommendations ER -