TY - BOOK ED - Public Service Commission TI - Guidelines for mediation conciliation and negotiation U1 - 347.09 23 PY - 2015/// CY - Nairobi, Kenya PB - Public Service Commission KW - choice of ADR procedure KW - mediation KW - procedure KW - rele of mediator KW - mediation process KW - exchange of information KW - failure to agree KW - confidentiality KW - conciliation KW - negotiation ER -