TY - BOOK ED - The Commission on Administrative Justice "Office of the Ombudsman" TI - Evaluation of Strategic Framework 2013-2016: Final Evaluation Report U1 - 352.88 PY - 2017/// CY - Nairobi, Kenya PB - Office of the Ombudsman KW - Rational for Evaluation of Strategic Framework 2013-2016 KW - Structure of the Report KW - Commission on Administrative Justice Strategic Framework KW - Evaluation Methodology KW - Key Evaluation Findings KW - Key Recommendations and Opportunities for Scaling Up KW - Improving Efficiency and Effectiveness in Complaints Handling KW - Review of the Organisation Structure and Job Roles KW - Resource mobilization ER -