Baseline Customer Satisfaction Survey for the Commission on Administrative Justice; Final Report  August 2018 

 - Nairobi, Kenya  Office of the Ombudsman  August 2018 
 - 67p.: Color Illus.  22 cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Survey Objectives<br/>Study Scope<br/>Structure of the Report<br/>Survey approach and methodology<br/>Satisfaction with complaint handling processes monitored by CAJ<br/>Quality of service Delivery at CAJ and its Supported Ministries, Departments and Agencies<br/>Information flow/feedback within CAJ<br/>Awareness levels on the Mandate and functions of the CAJ and Knowledge on the existence of the complaints handling processes in public institutions<br/>Awareness of Internal Complaint Handling Processes<br/>Awareness of CAJ/Ombudsman<br/>Awareness of the functions of CAJ by members of public<br/>Complaints Interaction with the CAJ<br/>Suggested improvements in service delivery, complaints management and customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>352.88