TY  - BOOK
ED  - The Commission on Administrative Justice "Office of the Ombudsman"
TI  - Baseline Customer Satisfaction Survey for the Commission on Administrative Justice; Final Report: August 2018
U1  - 352.88 
PY  - 2018///
CY  - Nairobi, Kenya
PB  - Office of the Ombudsman
KW  - Survey Objectives
KW  - Study Scope
KW  - Structure of the Report
KW  - Survey approach and methodology
KW  - Satisfaction with complaint handling processes monitored by CAJ
KW  - Quality of service Delivery at CAJ and its Supported Ministries, Departments and Agencies
KW  - Information flow/feedback within CAJ
KW  - Awareness levels on the Mandate and functions of the CAJ and Knowledge on the existence of the complaints handling processes in public institutions
KW  - Awareness of Internal Complaint Handling Processes
KW  - Awareness of CAJ/Ombudsman
KW  - Awareness of the functions of CAJ by members of public
KW  - Complaints Interaction with the CAJ
KW  - Suggested improvements in service delivery, complaints management and customer satisfaction
ER  -