Public Complaints Standing Committee: Review of Management Processes; Draft report for discussion June 2010 - Nairobi, Kenya Public Complaints Standing Committee June, 2010 - 42p.: 30 cm


Executive Summary
Overview of Public service reforms in Kenya
Kenya National Dialogue and Reconciliation - Agenda Item 4
The rationale for a PCSC (The Ombudsman) in Kenya
Mandate of the PCSC
Scope of the assignment
KPMG's overall approach and methodology for delivering the assignment
Review findings
Historical performance of the PCSC against its Mandate
Key blocks to organizational excellence at the PCSC
Recommendations

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