Public Complaints Standing Committee: Review of Management Processes Final report August 2010 

 - Nairobi, Kenay  Public Complaints Standing Committee (PCSC)  August, 2010 
 - iii, 33p.  30 cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Executive Summary<br/>Overview of public service reforms in Kenya<br/>Kenya National Dialogue and Reconciliation - Agenda Item 4<br/>The rationale for a PCSC (The Ombudsman) in Kenya<br/>Mandate of the PCSC<br/>Scope of the assignment<br/>KPMG's overall approach and methodology for delivering the assignment<br/>Refining the review methodology<br/>Historical performance of the PCSC against its mandate<br/>Overview of performance against mandate<br/>Rapid organizational assessment <br/>Key Blocks to organizational Excellence at the PCSC<br/>Summary of our key recommendations
<br/><br/><label>Dewey Class. No.: </label>352.35