TY  - BOOK
ED  - The Public Complaints Standing Committee (PCSC)
TI  - Customer Satisfaction Baseline Survey Report June, 2010
U1  - 352.88 
PY  - 2010///
CY  - Nairobi, Kenya
PB  - Public Complaints Standing Committee in conjunction with Coridge Communications Consultants 
KW  - Background Information
KW  - Customer Service Delivery
KW  - Work Environment Satisfaction Baseline Survey Report for June, 2010
KW  - Scope of the Survey
KW  - Employee Satisfaction Baseline Survey Report June, 2010
ER  -