Frank Fowlie <br/><br/>
Evaluating ombudsman operations:  A Blueprint on assessing ombudsman effectiveness 

 - Dudweiler, Germany   LAP Lambert Academy Publishing   2011 
 - 467pp. 
<br/><br/><label>ISBN: </label>9783844314489 
<br/><br/><label>Subjects--Topical Terms: </label><br/>developing and evaluation plan<br/>using generic standards<br/>developing a value statement and applying professional standards<br/>literature based review<br/>statistical comparison<br/>system user survey <br/>revisiting the RMAF<br/>planning the summative evaluation <br/>implications for ombudsmen and conclusion 
<br/><br/><label>Dewey Class. No.: </label>352.35