TY  - BOOK
AU  - Angalia, Jane Frances N.
ED  - The Public Complaints Standing Committee (PCSC)
TI  - Research Proposal: Baseline survey on the specific areas that the Public Complaints Standing Committee should focus on for effective delivery of its functions
U1  - 352.35 
PY  - 2008///
CY  - Nairobi, Kenya
PB  - The Public Complaints Standing Committee (PCSC)
KW  - Background of the survey
KW  - When a complaint should be brought to the Ombudsman
KW  - What should be included in the complaint
KW  - Here are some suggestions that may help you resolve your complaints
KW  - Statement of purpose for the study
KW  - Objectives for the study
KW  - Design and Methodology
KW  - Questionnaires/ Interview Guide for the public
ER  -