Complaint handling policy and procedures April 2016 

 - Nairobi, Kenya  ICT Authority  April, 2016 
 - 11p.: Color Illustrations  30 cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Forward<br/>Background<br/>Definition of a complaint<br/>Guiding principles for complaints handling<br/>Recording complaints<br/>Information complaint of progress<br/>Responding to complaints<br/>Escalation of complaints<br/>Review of complaint handling policy and procedures<br/>Procedure for making complaint
<br/><br/><label>Dewey Class. No.: </label>352.885