TY  - BOOK
ED  - Information and Communication Technology Authority (ICT Authority)
TI  - Complaint handling policy and procedures April 2016
U1  - 352.885 23
PY  - 2016///
CY  - Nairobi, Kenya
PB  - ICT Authority
KW  - Forward
KW  - Background
KW  - Definition of a complaint
KW  - Guiding principles for complaints handling
KW  - Recording complaints
KW  - Information complaint of progress
KW  - Responding to complaints
KW  - Escalation of complaints
KW  - Review of complaint handling policy and procedures
KW  - Procedure for making complaint
ER  -