Kenya Maritime Authority (KMA) Service delivery charter 

 - Mombasa, Kenya  Kenya Maritime Authority (KMA) 
 - iv, 18p.: Color illustrations  16 cm 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Purpose of this charter<br/>Who we are<br/>What we do<br/>Who we serve<br/>Our vision<br/>Our mission<br/>Core values<br/>What our corporate colours and logo elements stand for<br/>Our core functions<br/>Our core Operations<br/>Commitment to our clients<br/>Our services delivery obligations<br/>Our Key services, requirements and response time<br/>Procurement and finance<br/>Communication<br/>Our commitment to you<br/>Our service standards<br/>How we measure, monitor and report on our performance<br/>Your feedback and making a complaint<br/>Our service guarantee<br/>How you can help us<br/>Your rights and obligations<br/>Departments & contacts<br/>Customer Feedback form
<br/><br/><label>Dewey Class. No.: </label>343.0962