TY  - BOOK
ED  - Kenya Maritime Authority (KMA)
TI  - Kenya Maritime Authority (KMA) Service delivery charter
U1  - 343.0962 
CY  - Mombasa, Kenya
PB  - Kenya Maritime Authority (KMA)
KW  - Purpose of this charter
KW  - Who we are
KW  - What we do
KW  - Who we serve
KW  - Our vision
KW  - Our mission
KW  - Core values
KW  - What our corporate colours and logo elements stand for
KW  - Our core functions
KW  - Our core Operations
KW  - Commitment to our clients
KW  - Our services delivery obligations
KW  - Our Key services, requirements and response time
KW  - Procurement and finance
KW  - Communication
KW  - Our commitment to you
KW  - Our service standards
KW  - How we measure, monitor and report on our performance
KW  - Your feedback and making a complaint
KW  - Our service guarantee
KW  - How you can help us
KW  - Your rights and obligations
KW  - Review of the charter
KW  - Departments & contacts
KW  - Customer Feedback form
ER  -