Republic of Kenya service charter for the Office of the vice president and Ministry of State for national heritage & Culture - Nairobi, Kenya The Permanent secretary office of the vice president ministry of state for national heritage and culture - 28p.: Color Illustrations 22 cm


Background
Introduction
Vision
Mission
Mandate
Core functions
Core/ corporate values
Our Clients
principles of service delivery
Statement of our commitment
Recognition of human resource
Working with other service providers
Our responsibilities to Clients
Clients' responsibilities
Shared responsibilities
Standard of service
Mode of payment
Redress
Obligation of the client
Service standards
Departmental service charters
Official working and visiting hours
Complaints
Feedback
Review of the service charter
Our address
Physical address
Postal address

352.239