TY  - BOOK
ED  - The Public Complaints Standing Committee (PCSC)
TI  - The Public Complaints Standing Committee (PCSC): Service - Delivery charter
U1  - 352.88 
CY  - Nairobi, Kenya
PB  - A committee of the Government of Kenya
KW  - Vision
KW  - Mission
KW  - Core values
KW  - Core mandate
KW  - Service
KW  - Customer obligation
KW  - Our clientele
ER  -