TY - BOOK ED - The commission on administrative justice "Office of the Ombudsman" TI - The commission on administrative justice annual report for 2019/20 U1 - 352.35 PY - 2021/// CY - Nairobi, Kenya PB - The Commission on Administrative Justice "Office of the Ombudsman" KW - Establishment and mandate KW - Introduction KW - Righting administrative injustices in the public sector KW - Strengthening complaints management in the public sector KW - Access to information KW - Public education and outreach KW - Partnerships and linkages KW - Governance, Human resource management, Finance and general administration KW - Challenges and recommendations ER -