TY - BOOK AU - P. Bala Bhaskaran TI - KPO a shifting paradigm SN - 9788131408704 U1 - 658.4038 23 PY - 2007/// CY - India PB - Icfai Books KW - knowledge process outsourcing (KPO) KW - KPO strategic shift KW - knowledge process outsourcing KW - KPO emerging trends and challenges KW - BPO to KPO the journey continues KW - an offshore talent pool KW - offshoring / outsourcing KW - procurement outsourcing KW - india and KPO KW - beyond KPO - emerging scenario ER -