TY - BOOK ED - The Public complaints standing committee (PCSC) TI - Quarterly report of the The Public complaints standing committee 3rd quarter report 31st March 2008 U1 - 352.35 23 PY - 2008/// CY - Nairobi, Kenya PB - The Public complaints standing committee (PCSC) KW - Profile of PCSC KW - establishment of the Public complaints standing committee KW - Administration and finance KW - complaints handling and investigations KW - statistical overview KW - selected case review KW - challenges KW - recommendations KW - priorities ER -