TY  - BOOK
ED  - Office of the Ombudsman
TI  - Complaint handling guide
U1  - 352.885 23
PY  - 2018///
CY  - Malawi
PB  - Office of the Ombudsman
KW  - Purpose
KW  - The legal mandate of the office of the Ombudsman
KW  - Best practices in the office of the Ombudsmanry
KW  - Lodging a complaint
KW  - Complaint registration
KW  - Complaint screening
KW  - complaints that can be investigated by the ombudsman
KW  - complaints that cannot be investigated by the Office
KW  - Urgent complaints
KW  - acceptance of out of time complaints
KW  - Responsibility  of an investigator
KW  - Investigating complaints
KW  - complaint resolution, compliance and disposal
KW  - Disposal of cases
KW  - Storage of closed files
ER  -