TY  - BOOK
ED  - The Commission on Administrative Justice
TI  - Roles of the Ombudsman in performance contracting 
U1  - 352.8 23
PY  - 0000///n.d
CY  - Nairobi, Kenya.
PB  - The Commission on Administrative Justice
KW  - building complaints handling capacity in the public sector
KW  - resolution of public complaints
KW  - guidelines for implementing the indicators
KW  - monitoring evaluation and reporting
KW  - capacity development for public officers
ER  -