Commissioners' exit report 2012 to 2017 / The Commission on Administrative Justice. - Nairobi, Kenya : The Commission on Administrative Justice, [2017] - 55p.: col. ill.; 30cm.


Understanding the Ombudsman concept
Origin and development
Philosophy of the Ombudsman
Establishment of the Ombudsman in Kenya
Introduction
Establishment and mandate
Functions
Powers
Achieving the mandate
Righting administrative wrongs
Introduction
Complaints handling
Investigations
Milestones
Public education and advocacy
Strategic partnerships, linkages and resources (Finances)
Access to information
Promotion of good governance and improvement of service delivery standards in the public sector
Issuance of advisory opinions
Public interest litigations
Institutional growth and development
Challenges
Way forward

352.25 / .CAJ