TY - BOOK ED - The Commission on Administrative Justice (CAJ) TI - Commissioners' exit report 2012 to 2017 U1 - 352.25 23 PY - 2017///] CY - Nairobi, Kenya PB - The Commission on Administrative Justice KW - Understanding the Ombudsman concept KW - Origin and development KW - Philosophy of the Ombudsman KW - Establishment of the Ombudsman in Kenya KW - Introduction KW - Establishment and mandate KW - Functions KW - Powers KW - Achieving the mandate KW - Righting administrative wrongs KW - Complaints handling KW - Investigations KW - Milestones KW - Public education and advocacy KW - Strategic partnerships, linkages and resources (Finances) KW - Access to information KW - Promotion of good governance and improvement of service delivery standards in the public sector KW - Issuance of advisory opinions KW - Public interest litigations KW - Institutional growth and development KW - Challenges KW - Way forward ER -