TY - BOOK ED - University of Nairobi TI - University of Nairobi library department service Charter U1 - 378 23 PY - 2017/// CY - Nairobi, Kenya PB - University of Nairobi KW - freedom of access to information KW - services offered KW - structure and governance KW - library clients KW - customer expectations KW - library expectations KW - commitment to service delivery KW - library service charter timelines ER -