TY  - BOOK
ED  - International ombudsman institute 
TI  - International ombudsman institute: annual report / rapport annuel / informe anual 2012/2013
U1  - 352.88 
CY  - Singerstrasse,Vienna
PB  - International ombudsman institute 
KW  - membership matters
KW  - Vienna
KW  - world conference 2012
KW  - board of directors
KW  - IOI projects
KW  - news from the regions
ER  -