TY  - BOOK
AU  - Howard,Charles L.
TI  - The organizational ombudsman: origins, roles, and operations :  a legal guide 
SN  - 9781604427783
AV  - KF5423 .H69 2010
U1  - 342.73/0667 22
PY  - 2010///
CY  - Chicago
PB  - American Bar Association
KW  - Ombudspersons
KW  - United States
N1  - Includes index; What is an organizational ombuds? -- Why should organizations create ombuds programs? -- How can ombuds' confidentiality be protected? -- What else would be helpful for an organizational ombuds to know?
ER  -