The performance management revolution : business results through insight and action /
Howard Dresner.
- Hoboken, N.J. : Wiley, 2008.
- xxii, 321 p. : ill. ; 24 cm.
Includes indexes.
The need for change -- A model for a modern management system -- The role of BPM -- Barriers to BPM adoption -- Draw an accountability map -- Achieve information democracy -- Build a BPM center of excellence -- Standardize and consolidate BPM tools -- Deploy a BPM system -- Comprehensive view of performance management -- Determine your immediate priorities -- A model BPM methodology -- Measuring outcomes.
9780470124833 (cloth)
2007023152
Management information systems. Information technology--Management. Performance--Management.