TY - BOOK AU - Buck,Trevor AU - Kirkham,Richard AU - Thompson,Brian TI - The ombudsman enterprise and administrative justice SN - 9780754675563 (hardback : alk. paper) AV - KD4900 .B83 2011 U1 - 352.8/80941 22 PY - 2011/// CY - Burlington, VT PB - Ashgate Pub. KW - Ombudspersons KW - Great Britain N1 - Includes bibliographical references (p. [255]-285) and index; The ombudsman enterprise : an introduction -- The constitutional role of the ombudsman -- Concepts, theories and policies of administrative justice -- Putting it right : resolving complaints and assisting citizens -- Promoting good administration and helping to get it right -- Independence and accountability : legitimising the ombudsman -- Relationships, networks and the administrative justice system -- The twenty-first century ombudsman enterprise ER -