Fowlie, Frank <br/><br/>
Evaluating ombudsman operation:   A blueprint on assessing ombudsman effectiveness  

 - UK  LAP LAMBERT Academic Publishing   2011 
 - 467 p. 
<br/><br/><label>LCCN: </label>no2008106198 
<br/><br/><label>Dewey Class. No.: </label>352.35