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41.
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Customer Satisfaction Baseline Survey Report June, 2010 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Public Complaints Standing Committee in conjunction with Coridge Communications Consultants June, 2010
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 352.88.
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42.
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Annual report 2014: Vision; A Uganda in which the daily lives of the people are free of corruption by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, Uganda Transparency International Uganda 2014
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 307.12.
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43.
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It all begins with me: Citizens' voices on Uganda at 50 years of independence and beyond Working paper No.102/2013 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kampala, Uganda Centre for Basic Research (CBR) 2013
Availability: Items available for loan: Ombudsman Library Headquarters (3)Call number: 323.04206761, ...
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44.
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Survey report on the effects of corruption on service delivery in the public sector by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya National Anti-Corruption Campaign Steering Committee (NACCSC) June, 2012
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 364.1323.
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45.
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The Transparent Issue No.23: Citizens engagement in governance improves service delivery; Citizens volunteerism to raise awareness by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kigali, Rwanda Marie Immaculee ingabire 2015
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 352.283.
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46.
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Road to Universal Health Coverage: Ensuring that all people have access to sufficient, affordable health services, 2020 Report by Series: The Kenya Yearbook Editorial Board health series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Kenya Yearbook Editorial Board (KYEB) c 2020
Availability: Items available for loan: Ombudsman Library Headquarters (3)Call number: 368.382, ...
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47.
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Laws of Kenya: County Governments Act No. 17 of 2012 by
Edition: Revised Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya The National Council for Law 2015
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 340.
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48.
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Republic of Kenya Ministry of Livestock development service charter July 2008 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Ministry of Livestock Development (MoLD) July, 2008
Availability: Items available for loan: Ombudsman Library Headquarters (3)Call number: 636, ...
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49.
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Kenya Civil Aviation Authority (KCAA): Service charter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Kenya Civil Aviation Authority (KCAA) 24th October, 2002
Availability: Items available for loan: Ombudsman Library Headquarters (2)Call number: 387.74, ...
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50.
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Republic of Kenya: Ministry of Tourism service delivery charter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Ministry of Tourism
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 354.73.
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51.
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Republic of Kenya Public service commission of Kenya: Citizens service charter July 2009 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Public Service Commission of Kenya July, 2009
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 353.48.
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52.
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Kenya Maritime Authority (KMA) Service delivery charter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mombasa, Kenya Kenya Maritime Authority (KMA)
Availability: Items available for loan: Ombudsman Library Headquarters (2)Call number: 343.0962, ...
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53.
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NACADA Authority for a drug free nation Service charter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya The National Campaign Against Drug Abuse Authority (NACADA) September, 2008
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 362.29.
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54.
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Council of legal education Kenya school of law Library service charter July 2009 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Librarian Kenya School of Law July, 2009
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 340.96762.
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55.
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Republic of Kenya service charter for the Office of the vice president and Ministry of State for national heritage & Culture by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya The Permanent secretary office of the vice president ministry of state for national heritage and culture
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 352.239.
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56.
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Republic of Kenya service charter for the ministry of justice and constitutional affairs June, 2006 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Ministry of justice and constitutional affairs June, 2006
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 353.4.
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57.
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Republic of Kenya public Service Commission of Kenya (PSC): Service charter October, 2005 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Public Service Commission of Kenya (PSC) October, 2005
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 352.78.
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58.
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Kenya National Youth Service (Customer service charter) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya The National Youth Service (NYS) 2008/2009
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 658.812.
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59.
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The Tea board of Kenya Service charter by
Edition: 3rd Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya Tea Board of Kenya (TBK) 2008
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 658.422.
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60.
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The Witness Protection Agency (WPA): Republic of Kenya service charter by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Nairobi, Kenya The Witness Protection Agency of Kenya (WPA Kenya) in partnership with the Institute for Security Studies (ISS) 2010
Availability: Items available for loan: Ombudsman Library Headquarters (5)Call number: 347.066, ...
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