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81.
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Customer Satisfaction Baseline Survey Report June, 2010 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Nairobi, Kenya Public Complaints Standing Committee in conjunction with Coridge Communications Consultants June, 2010
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 352.88.
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82.
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83.
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84.
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85.
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86.
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87.
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88.
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89.
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90.
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Complaint handling policy and procedures April 2016 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Nairobi, Kenya ICT Authority April, 2016
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 362.
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91.
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92.
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The commission on administrative justice annual report FY 2018/19 by
Edition: Eighth Edition
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Nairobi, Kenya The Commission on Administrative Justice "Office of the Ombudsman"
Availability: Items available for loan: Ombudsman Library Headquarters (8)Call number: 352.35, ... Ombudsman Library Mombasa Regional Office (1)Call number: 352.35.
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93.
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94.
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Laws of Kenya: County Governments Act No. 17 of 2012 by
Edition: Revised Edition
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Nairobi, Kenya The National Council for Law 2015
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 340.
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95.
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96.
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Laws of Kenya: The Banking Act chapter 488 by
Edition: Revised Edition 2009 (1991)
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Nairobi, Kenya The National council for Law 2009
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 346.082.
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97.
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98.
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Kenya National Youth Service (Customer service charter) by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Nairobi, Kenya The National Youth Service (NYS) 2008/2009
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 658.812.
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99.
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100.
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