Includes bibliographical references (p. 145 - 158) and index (p.159 - 163).

" This book reconnects everyday justice with social rights. It rediscovers human rights in the 'small places' of housing, education, health and social care, where administrative justice touches the citizen every day, and in doing so it reimagines administrative justice and expands its democratic reach. The institutions of everyday justice - ombuds, tribunals and mediation - rarely herald their role in human rights frameworks. Human rights and administrative justice are ships that pass in the night. Drawing on design theory, the book proposes replacing current orthodoxies, not least that of 'user focus', with more promising design principles of community, network and openness. Thus re-imagined, the future of both administrative justice and social rights in demos prudential, firmly rooted in making response to citizen grievance more democratic and embedding legal change in the broader culture."