An Investigation Report on the Systemic Issues Affecting Distribution of Water by Nairobi City Water and Sewerage Company; April, 2019
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TextPublication details: Nairobi, Kenya The Commission on Administrative Justice "Office of the Ombudsman" April, 2019Description: 30p.: Color Illustrations 30 cmSubject(s): - Executive Summary of the Investigation
- Recommendations
- Introduction to the Investigation
- Overview of the mandate of Nairobi City Water and Sewerage Company (NCWSC)
- Issues under Investigation
- Investigation Process
- Legal Framework
- CAJ's Mandate
- Constitution of Kenya
- Water Act, 2016
- Analysis and Findings
- Delay in the Provision of Water Services
- New water connection
- Meter Reading and billing
- Disconnection and Reconnection
- Repair of broken pipes
- Distribution/rationing of water
- Lack of proper management of fire hydrants
- Lack of regulatory framework for private water vendors (private water bowsers)
- Complaints handling
- Delayed resolution of complaints
- Consequential Observation
- 628.1
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