Baseline Customer Satisfaction Survey for the Commission on Administrative Justice; Final Report August 2018
Material type:
TextPublication details: Nairobi, Kenya Office of the Ombudsman August 2018Description: 67p.: Color Illus. 22 cmSubject(s): - Survey Objectives
- Study Scope
- Structure of the Report
- Survey approach and methodology
- Satisfaction with complaint handling processes monitored by CAJ
- Quality of service Delivery at CAJ and its Supported Ministries, Departments and Agencies
- Information flow/feedback within CAJ
- Awareness levels on the Mandate and functions of the CAJ and Knowledge on the existence of the complaints handling processes in public institutions
- Awareness of Internal Complaint Handling Processes
- Awareness of CAJ/Ombudsman
- Awareness of the functions of CAJ by members of public
- Complaints Interaction with the CAJ
- Suggested improvements in service delivery, complaints management and customer satisfaction
- 352.88
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| Item type | Current library | Home library | Call number | Copy number | Status | Barcode | |
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Ombudsman Library Headquarters Main shelves | Ombudsman Library Headquarters | 352.88 (Browse shelf(Opens below)) | C - 01 | Available | 0000000002164 | |
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Books
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Ombudsman Library Headquarters Main shelves | Ombudsman Library Headquarters | 352.88 (Browse shelf(Opens below)) | C - 02 | Available | 0000000002163 | |
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Books
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Ombudsman Library Headquarters Main shelves | Ombudsman Library Headquarters | 352.88 (Browse shelf(Opens below)) | C - 03 | Available | 0000000002162 |
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