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Advocating for fairness 2014 annual report by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Toronto, Canada Toronto Ombudsman March 2015
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 352.889561.
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2.
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How do complaints affect those complicated about : an empirical investigation into the effects of complaints on public service employee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: University of Glasgow 15th December 2017
Availability: Items available for loan: Ombudsman Library Headquarters (1)Call number: 353.46.
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