000			01844nam a22004217a 4500
003			KeNa-CAJ
005			20240712020004.0
008			200916b xxu||||| |||| 00| 0 eng d
040			_cKeNa-CAJ
082			_a628.1
110			_aThe Commission on Administrative Justice "Office of the Ombudsman" _eHata Mnyonge ana Haki _93121
245			_aAn Investigation Report on the Systemic Issues Affecting Distribution of Water by Nairobi City Water and Sewerage Company; _bApril, 2019
260			_aNairobi, Kenya _bThe Commission on Administrative Justice "Office of the Ombudsman" _cApril, 2019
300			_a30p.: Color Illustrations _c30 cm
650			_aExecutive Summary of the Investigation _96386
650			_aRecommendations _95686
650			_aIntroduction to the Investigation _94923
650			_aOverview of the mandate of Nairobi City Water and Sewerage Company (NCWSC) _96387
650			_aIssues under Investigation _94475
650			_aInvestigation Process _94476
650			_aLegal Framework _94327
650			_aCAJ's Mandate _96388
650			_aConstitution of Kenya _96389
650			_aWater Act, 2016 _96390
650			_aAnalysis and Findings _94477
650			_aDelay in the Provision of Water Services _96391
650			_aNew water connection _96392
650			_aMeter Reading and billing _96393
650			_aDisconnection and Reconnection _96394
650			_aRepair of broken pipes _96395
650			_aDistribution/rationing of water _96396
650			_aLack of proper management of fire hydrants _96397
650			_aLack of regulatory framework for private water vendors (private water bowsers) _96398
650			_aComplaints handling _94220
650			_aDelayed resolution of complaints _96399
650			_aConsequential Observation _96400
942			_2ddc _cB _i628.1 _01
999			_c1238 _d1238