000			01283nam a22003377a 4500
003			KeNa-CAJ
005			20230118112501.0
008			221115b |||||||| |||| 00| 0 eng d
040			_aCAJ _bEng _cKeNa-CAJ
082			_223 _a352.885
110			_aOffice of the Ombudsman _911693
245			_aComplaint handling guide
260			_aMalawi _bOffice of the Ombudsman _cMay,2018
300			_avii,21p.; _c21cm.
650			_aPurpose _94658
650			_aThe legal mandate of the office of the Ombudsman _911694
650			_aBest practices in the office of the Ombudsmanry _911695
650			_aLodging a complaint _911696
650			_aComplaint registration _911697
650			_aComplaint screening _911698
650			_acomplaints that can be investigated by the ombudsman _911699
650			_acomplaints that cannot be investigated by the Office _911700
650			_aUrgent complaints _911701
650			_aacceptance of out of time complaints _911702
650			_aResponsibility of an investigator _911703
650			_aInvestigating complaints _911704
650			_acomplaint resolution, compliance and disposal _911705
650			_aDisposal of cases _911706
650			_aStorage of closed files _911707
942			_2ddc _cB _e23 _h352.885
999			_c1915 _d1915