| 000 | 00377nz a2200133n 4500 | ||
|---|---|---|---|
| 999 |
_c753 _d753 |
||
| 001 | no2008106198 | ||
| 003 | KeNa-CAJ | ||
| 005 | 20190716143831.0 | ||
| 008 | 080723n| acannaabn |n aaa c | ||
| 010 | _ano2008106198 | ||
| 035 | _a(OCoLC)oca07828375 | ||
| 040 |
_aNcD-L _beng _cNcD-L _dKeNa-CAJ |
||
| 082 | _a352.35 | ||
| 100 | 1 |
_aFowlie, Frank _93859 |
|
| 245 |
_aEvaluating ombudsman operation: _bA blueprint on assessing ombudsman effectiveness |
||
| 260 |
_aUK _bLAP LAMBERT Academic Publishing _c2011 |
||
| 300 | _a467 p. | ||
| 942 |
_2ddc _cB _i352.35 |
||