http://library.ombudsman.go.ke:8080/jspui/handle/caj/68 Ombudsman Newsletters 2026-04-04T00:30:08Z http://library.ombudsman.go.ke:8080/jspui/handle/caj/258 Title: Ombudsman Newsletter Issue 12 - January - March 2024 Authors: Commission on Administrative Justice Abstract: In this Edition, the Commission, in partnership with the Geneva Centre for Security Sector Governance (DCAF), held a public inquiry in Wajir County on the barriers to the acquisition of legal identity documents including birth and death certificates, identification cards and passports by the residents of the county. The Commission also continued redress administrative wrongs in the public sector with one of the notable cases being the case of Mr. Parminas Oyori Monayo, a former employee of the National Cereals and Produce Board (NCPB) who was reinstated to his job following the implementation of a formal determination of the Commission on Administrative Justice (Office of the Ombudsman) which recommended that the Board reinstates him to continue serving as its officer with no loss of benefit. The Commission found that the decision by the Board to retire the employee from service on account of age amounted to unlawful termination and that the Board did not have the power to retire the employee at the age of 60 years since he had not attained the mandatory retirement age for persons with disability. In this edition, the Commission also undertook a systemic investigation on remote accessibility of selected public institutions in various sectors. The investigation revealed that most public institutions have functional websites and have put in place sufficient infrastructure for remote accessibility. The investigation, however, established that the availability of remote accessibility infrastructure in most institutions was inadequate in facilitating effective complaints management as some telephone numbers were not working, unresponsiveness to email inquiries, and service charters with no clear response to inquiries and complaints management. The Commission also upscaled capacity building of public officers and public awareness and education for the public on its mandate and the complaints handling procedure to enable the public to be able to file complaints with the Commission both under the administrative justice and the access to information mandates. Thank you for your continued support, and we look forward to keeping you informed in future editions of the Ombudsman Newsletter. Description: Newsletter 2024-03-01T00:00:00Z http://library.ombudsman.go.ke:8080/jspui/handle/caj/236 Title: The Ombudsman Newsletter issue 1 2015/2016 Authors: Commission on Administrative Justice Abstract: This newsletter torches on Huduma Ombudsman Awards Winners Promoted. Winners of the Huduma Ombudsman Awards (2015) – an awards scheme that recognises exemplary service in public service - have been promoted. Mr. Samwel Kimiti who emerged winner in the individual category has been promoted from position of Deputy County Commissioner II (Job Group P) to Senior Deputy County Commissioner (Job Group R).The Commission continues to contribute to promotion of good governance, constitutionalism and public administration in various ways, including through membership to key taskforces. Description: Newsletter issue 1, 2015/2016 2016-01-01T00:00:00Z http://library.ombudsman.go.ke:8080/jspui/handle/caj/235 Title: The Ombudsman Newsletter issue 1 2017/2018 Authors: Commission on Administrative Justice Abstract: For the 1st time, the Commission joined the rest of the world in marking the International Day for Universal Access to Information (IDUAI). UNESCO rst designated the 28th September as IDUAI in 2016 following the adoption of a resolution (38 C/70) on November 17, 2015 declaring 28 September of every year as IDUAI. As part of efforts to implement the Access to Information Act, the Commission has in the past few months trained more than 100 senior managers from public institutions. The Commission has the mandate of overseeing and enforcing implementation of the Access to Information Act. The Commission has since handled 42 applications for review of decisions of public and private institutions on access to information requests.As part of a public outreach programme, the Commission undertook community outreach in Mukuru kwa Njenga, Kiambiu and Korogocho in collaboration with the Ombudsman Committee members of the three informal settlements. The Commission, in pursuit of its mandate to create awareness and educate members of the public on administrative justice issues, took part in this year's Legal Awareness Week. Description: Newsletter Issue 1, 2017/2018 2018-01-01T00:00:00Z http://library.ombudsman.go.ke:8080/jspui/handle/caj/228 Title: The Ombudsman Newsletter issue 006 July September 2022 Abstract: The institution of Ombudsman is the people’s representative that ensures the government delivers on its services to the people. Its mandate is to fight impunity and inefficiency in the public sector institutions at national and county level and enforce access to information as enshrined in the Constitution and Access to Information Act, 2016. The Constitution requires state officers/ public officers to be responsive when serving the public. It expects that public officers shall be servant and not rulers, and that the members of the public are treated with decorum and respect. However, a number public servants do not have a full understanding of what is expected of them by the Constitution and the Commission on Administrative Justice Act. The Commission on Administrative Justice (Office of the Ombudsman) in Kenya promotes and protects individual rights, encourages efficient public administration. As the Commission’s slogan goes, "Hata Mnyonge ana Haki," the Commission is committed to ensuring that Kenyans enjoy effective and efficient public services. In this edition, we take you down memory lane with the Huduma Ombudsman Award and it’s benefits to the previous three editions' awardees. This financial year, the commission plans to host the 4th Edition of the Huduma Ombudsman Awards. In addition, the Commission fully participated in the observation and monitoring of the General election that was held on the 9th August, 2022. The Commission also hosted observers from the African Ombudsman and Mediators Association who observed elections and released a preliminary report. The Commission also marked this year's International. Day for Universal Access to Information in Bungoma in partnership with Kituo Cha Sheria by raising public awareness and education through radio programs, public forums and legal clinics. Our Mombasa office also held a public forum at Majaoni in Kisauni. The Commission also released a report on systemic investigations into the plight of Kenyan migrant domestic workers in the Kingdom of Saudi Arabia. As per its stragegic plan 2019/2023, the Commission continued to decentralise its services to the grassroots level. In collaboration with our sister Commission, the National Gender and Equality Commission, the Commission launched its Garissa Regional Office, which will also serve the North Eastern Region counties of Wajir and Mandera. We also have inspiring stories of Kenyans we have helped with complaints ranging from pensions to inmates getting appeal dates and retirement benefits, among other things. We hope you will find the stories in this issue inspiring as we continue to work together to build a society that upholds administrative justice and access to information. Description: Newsletter issue 006 July September 2022 2022-01-01T00:00:00Z