The Ombudsman Newsletter issue 11 October - December

Abstract

In this edition, we highlight the Huduma Ombudsman Award Edition Ceremony which was held on Thursday, November 23, 2023, at the Kenyatta International Convention Centre (KICC). During the event presided over by Cabinet Secretary, Ministry for Public Service, Performance and Delivery Management, sixteen exemplary public officers and five institutions were recognized in the Public Service Delivery Category, while three institutions stood out in the Access to Information Category. The Commission also undertook prison visits at the Manyani Maximum Security prison and the Industrial Area Remand and Allocation Prison where it sensitized the inmates and prison officers on its mandate and received complaints. The Commission continued righting administrative wrongs through complaints management. One of the outstanding complaints the Commission managed to resolve is of a visually impaired student who was finally placed at a university by the Kenya Universities and Colleges Central Placement Service (KUCCPS) following the intervention of the Commission. The Commission also upscaled capacity building for public officers drawn from various MCDAs where it trained 2,971 officers on effective complaints management and access to information. Additionally, the Commission conducted public awareness and education in 10 Counties in partnership with the National Treasury and Economic Planning under the Financing Locally Led Climate Action (FLLoCA) program. In conclusion, I wish to thank the Commissioners and staff of the Commission for the dedication in addressing maladministration and promoting the right of access to information and our stakeholders for their support in the promotion of good governance in Kenya.