The Ombudsman Newsletter Issue 007 October - December 2022

Abstract

As the year comes to a close, it is a time to reflect on the past 12 months and look ahead to the future. Looking back, it has been a challenging year for many people and organizations. The global COVID-19 pandemic has affected nearly every aspect of our lives, from our health and well-being to our economy and daily routines. Despite these challenges, we have also seen many examples of resilience and determination. People and organizations have adapted to the new reality and found ways to continue providing essential services and support to their communities. In this end-of-year edition, we highlight the winner in the Individual category of the third edition of the Huduma Ombudsman Award held in 2017 and why he stood out. Recognizing and rewarding public servants goes a long way to motivate them and increase productivity. In addition, the Commission also joined in the celebration of the Ombuds Day 2022 which is an important day for recognition of a profession that has existed for centuries yet remains relatively unknown and underutilized by citizens. The Commission also conducted three specific investigations into allegations of manifest injustice on Ms. Nafula by Kenya University and College Placement Services, alleged service delivery failure at the Kajiado Referral Hospital, and allegations of maladministration at the Kenya Industrial Research and Development Institute. On capacity building and Public education the Commission trained 1,161 public officers and sensitized over 300 members of public in outreach forums. In the corridors of justice, the High Court sitting in Nairobi issued a judgment which adopted the orders of the Commission as provided under section 23(5) of the Act after the Chief Land Registrar, Ministry of Lands, failed to comply with the orders of the Commission. As we look ahead to the next year, we must remain optimistic and committed to overcoming the challenges that lie ahead. We must continue to prioritize the health and safety of ourselves and others, and support those who are most vulnerable. At the same time, we must also embrace the opportunities that the new year brings. This could include pursuing new goals, learning new skills, and exploring new ideas. We must remain open to change and embrace the possibilities that the future holds. In closing, I want to thank all of the members of our organization for their hard work and dedication in promoting administrative justice and access to information in Kenya through complaints resolution and public education for efficient and effective service delivery. I am confident that, by working together and supporting each other, we will continue to thrive and achieve great things in the years to come.